Frequently Asked Questions
Are your products enviromentally friendly?
Yes, we use blends of 100% soy wax in our products.
What countries do you deliver to?
We currently only deliver to the United Kingdom, However we are looking into adding an international shipping option to our checkout.
When will i receive my products?
We currently operate within a 10 day turnaround. this gives us enough time to hand make your order and allow it to cure.
The delivery options available at checkout begin when your parcels are collected by the carrier. (10 days + next day delivery or 10 days + standard delivery).
Can I return my product?
Our ready made Candles, wax melts and burners can be retruned within 30 days of delivery. We will happily exchange your product, issue store credit or supply a refund. Please notify us via email: Rachel@bearburners.co.uk and return your goods with a copy of your invoice to Bear burners, 41b lindisfarne court, NE32 3hj. we aim to process returns within 14 days of receipt.
Any bespoke products which are made to order are not eligable for return or refund. if you are not satisfied with your product please contact us.
missing, Damaged or incorrect items?
Should you receive your delivery and find you have missing, damaged or incorrect items, Please contact us straight away. We alsways suggest attaching your order number, a brief description of your issue and some photographs.
My order hasn't arrived?
If your have not received your order, please Ensure your order is now outside of the 10 days + postage option time frame. If this is the case, please contact us.
Can I ammend or cancel my order?
If you have purchased a premade item or a burner you can cancel your order at any time up until you receive your fulfilment notification. this means your item is dispatched and will need to be returned prior to refund.
If you have ordered a bespoke item and change your mind we will not be able to cancel your order.
once you have submitted your order, we will not be able to ammend it. if you wish to add further items, please place a new order. this includes adding discount codes and grouping orders.
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Paypal and bank transfer.
If you prefer to pay by bank transfer please email us and we will send an invoice for your order along with payment details.
Promotional codes and discounts
Occasionaly we have events and run discounts, sales and promotion codes. We also have brand reps who can keep you updated with our latest products. If you become a site member, you will also gain access to our loyalty scheme, allowing you to gather points and exchange them for store credit.