How long will my products last
Our Candles have burn times ranging from 30 to 100 hours depending on the size of the vessel.
Our wax melts have burn times ranging from 12 to 30 hours depending on the size of the melt.
please see the product description for more accurate guidance on your product.
Are your items recyclable?
Yes, Our products are 100% biodegradable - including our packaging. please adhere to local guidance when disposing of finished products.
what about cleaning my wax burner?
Once the wax melt is removed and the burner is completely cooled down, simply wipe away any residue with a soft damp cloth or cotton pad. if you are cleaning an electric burner, ensure it is unplugged before hand.
Where should i place my product?
The simple answer, Anywhere you like, aslong as its safe and sturdy and away from any potential fire hazards. we pride ourselves on our scent throws and our client feedback speaks for its self. you'll get our signature scent throw from anywhere in your room.
what type of burner should I use
UNLESS YOUR PRODUCT INSTRUCTIONS SAY OTHERWISE, PLEASE ONLY USE WAX BURNERS TO HEAT YOUR MELTS. OIL BURNERS FROM OTHER SUPPLIERS MAY NOT BE SUITABLE. ALWAYS READ THE LABEL PRIOR TO USE.
My Wick is curling, what should I do?
Our wicks are pre trimmed prior to packaging, if your wick does begin to curl, wait until you candle has cooled down and trim it to 5mm.
my candle is tunneling, what shoud i do?
to prevent your candle from tunneling, ensure your initial burn is long enough for the top of the candle to pool evenly. this will allow the candle to burn consistently for its whole use.
what are the usage times of electric burners.
being mindful of where they are placed, most manufacturers will reccomend 3-4 hours. please read the guidance supplied with the burner you are using prior to use.
My electric burner has stopped working, what shoud i do?
in most cases, burners stop working due to blown bulbs. if you feel this is the case, please contact us and we can supply a replacment.
please be careful when using your burner not to over fill the bowl.